In this section, we will learn how making small changes in your attitude and words can give rise to sales.
1. Be confident: - It goes without saying that, self confidence is the asset of every sales professional. Be confident while telling about your product. The slightest of hesitation will work against you. Customers ask a lot of questions, so their questions must be answered.
2. Be honest: - Sales professionals are given weekly or monthly targets to achieve. Few sales professionals cracking under the pressure of these targets adopt a compromising attitude towards integrity. Always remember, for the customer you are the face of your company. The customer will not feel cheated by an individual, but a company.
3. Know your product:- As a sales professional you must know your product thoroughly, so that you can answer customer’s queries.
4. Don’t impose on customer:- Customers need to take their time to make a decision about whether or not they want to purchase your product. Be wary of the customer’s reactions. Instead of infuriating the customer, respect the customer’s decision. He might not need the product, but he might be interested in future. Allow him to make a decision.
5. Don’t call the customer at inappropriate times:- Calling the customer at inappropriate times upsets customers. Ask for the most convenient time when he can be talked to. Avoid calling customers after 18:00 hrs.
6. Speak customer’s language: - Never use esoteric terms or flurry words to attract a customer. Customers are least interested to see how smart you are. Speak easy language that is easy for the customer to understand. Sell products not words.
1. Be confident: - It goes without saying that, self confidence is the asset of every sales professional. Be confident while telling about your product. The slightest of hesitation will work against you. Customers ask a lot of questions, so their questions must be answered.
2. Be honest: - Sales professionals are given weekly or monthly targets to achieve. Few sales professionals cracking under the pressure of these targets adopt a compromising attitude towards integrity. Always remember, for the customer you are the face of your company. The customer will not feel cheated by an individual, but a company.
3. Know your product:- As a sales professional you must know your product thoroughly, so that you can answer customer’s queries.
4. Don’t impose on customer:- Customers need to take their time to make a decision about whether or not they want to purchase your product. Be wary of the customer’s reactions. Instead of infuriating the customer, respect the customer’s decision. He might not need the product, but he might be interested in future. Allow him to make a decision.
5. Don’t call the customer at inappropriate times:- Calling the customer at inappropriate times upsets customers. Ask for the most convenient time when he can be talked to. Avoid calling customers after 18:00 hrs.
6. Speak customer’s language: - Never use esoteric terms or flurry words to attract a customer. Customers are least interested to see how smart you are. Speak easy language that is easy for the customer to understand. Sell products not words.
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